I must attract poor service, because last year I wrote about the crappy experience we had with Pottery Barn and a doll, and now this.
About 6 weeks ago I asked the kiddos what they wanted to be for Halloween so I could get on the ball and get their costumes made or ordered or combination of the two. Neither kid had any idea so we Googled kids Halloween costumes and started looking at pictures. The minute saw this:
she was done. She made up her mind and didn't even want to entertain the thought of being something else.
Bubba, who wants to do what ever his Sissy does, chose this costume:
I was okay with the choices because they were age appropriate (some of the girls costumes were not) and the were fairly cheap.
Done and done.
I started looking at local places for costumes and there are the usual chain stores, but the they were definitely cheaper online so I found a couple of sites and signed up for newsletters for sales.
Last week a deal showed up that was too good to be true - 20% off and $4.99 shipping. SOLD!
I got online during my lunch hour and started on my order. Well, the $4.99 shipping wasn't going to get the costumes here in time for a party on Saturday, so I paid a little more to have them here by Wednesday to be on the safe side and finished my order. I got my order confirmation email and then my shipping confirmation email. All was good.
Well, Wednesday came and went and no costumes so I looked at the tracking info and they were going to be here Thursday. I was okay with that. Then I noticed at the bottom of the shipping email the 2 costumes were listed as 1 order, but as 2 different shipping orders and only 1 had shipped.
I sorta freaked out and called the company customer service number after 30 minutes of trying to find it on their website. I gave the customer service rep my order number and she pulls it up and tells me the Pink Bat Girl costume is unavailable and I lost it.
I was able to place in my cart, order and pay for - including expedited shipping - an item that was unavailable with no indication that it was low quantity or unavailable. Then I get a confirmation that my order has been placed, then shipped with no notice that I am not getting part of said order.
I DON'T THINK SO. (picture a 5'2" version of the She-Hulk appearing)
I didn't get any email or other notice that part of my order would NEVER arrive. That is not cool with me and I let her know it. She apologized for the inconvenience and said she could refund the costume cost. I told her that the inconvenience was I know have a 5.5 year old who has a party in 2 days and no costume, specifically the costume she has been telling her friends about for weeks. She again tells me she will refund the costume cost and I inform her she will refund the costume cost and all my shipping and end the call by telling her I will be contacting the company with a complaint about their system.
I then proceed to call every Target, Wal-Mart and K-Mart in the Valley and none of them have this costume. I get online and find that is is unavailable on most of the costume and party websites. As a list ditch effort I check Amazon.
AND THERE IT IS. (picture little angles singing hallelujah while dancing around my head)
The right size and half price and on Prime.
Thanks the baby Jesus for Amazon and Amazon Prime.
I got that bad boy ordered, paid $3.99 for overnight and I am watching the tracking like a hawk. It is scheduled to be at my house when I get home.
You might be asking why I didn't order it from Amazon in the first place? Well, is was more expensive at the time I ordered it, and I am cheap. That's why.
Anyway, I will be sharing with the original costume company my thoughts and opinions on my experience. I am not calling them out here because I want to give them a chance to explain. I will keep you posted on how it goes.
What about you - do you think I am crazy? justified? Do you care? Leave me you thoughts.
Amazon has no knowledge of me or this post, I am just thanking my lucky starts for them and Prime.